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Using dual-channel audio, TalkTrace separates caller and agent for maximum accuracy. Transcripts appear within minutes of a call ending, and the interactive transcript lets you click to replay any moment instantly.
Calls hold the richest customer insights — but they’ve always been the hardest to analyse. TalkTrace makes it easy, giving you transcriptions, summaries, and sentiment scores that plug directly into your customer profiles.
Every call is automatically scored for sentiment — positive, neutral, or negative. Spot trends, identify frustrated leads, and highlight the conversations most likely to convert.
Forget scrolling through long transcripts. TalkTrace condenses each call into a clear, AI-generated summary, capturing context, intent, and outcomes in a single glance.
From speed to accuracy, TalkTrace goes beyond transcription. These four strengths ensure every conversation is captured, understood, and connected to the bigger picture of your customer journey.
TalkTrace isn’t just about recording what was said – it’s about empowering your teams. From sales to service, marketing to management, TalkTrace delivers the intelligence that helps every department work smarter and grow faster.
Almost instantly. As soon as the call ends, the transcript appears in your dashboard within a few minutes.
Our AI analyses tone, language, and context throughout the conversation to flag positive, neutral, or negative sentiment. This helps you quickly spot buying signals or potential customer frustration.
No — TalkTrace uses an adaptive AI summarisation system. This ensures consistent, high-quality summaries that evolve with your data, so you get the most accurate context possible.
TalkTrace is available as an add-on. Visit our pricing page for details on adding it to your plan.
Yes. The interactive transcript is fully linked to your recordings, so you can click on any word or sentence and jump straight to that point in the audio.
