Call Transcription That Turns Conversations Into Data

Addresses, postcodes, job types and dates mentioned in the conversation are pulled out and attached to the call, so nobody is re-reading a transcript to work out where the job is.

When a price, a quote or an invoice comes up, the figure is recorded against the call. That makes the gap between what was quoted and what closed something you can report on.

Where a caller raises a concern, about price, timing, availability or anything else, it is flagged and kept in the words they used. Read across a month and you can see what is actually costing you work.

Conversations usually make it clear whether the person on the phone can say yes. Calls are flagged accordingly, so follow-up goes to the right person instead of back through a gatekeeper.

Callers are classified from what was said rather than from a form, because most callers never fill one in. The difference matters if you price those three differently.

ConverseIQ reads the conversation and scores how likely it is to turn into work, so a morning’s enquiries arrive ranked rather than in the order they happened to ring.

Tell it the phrases that matter to your business, a product line, a service you are pushing, a competitor’s name, and every call that mentions one becomes searchable.

OutcomeIQ sorts each conversation into your own categories automatically, so reporting does not depend on someone remembering to write down what happened.