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These Terms and Conditions (“Terms”) govern the provision and use of services supplied by Clear Ring Ltd (“Clear Ring”, “we”, “us”, “our”) to the customer (“Customer”, “you”). By using the Service, you agree to be bound by these Terms.
2.1 Clear Ring shall provide the Customer with access to its call tracking, lead tracking, AI processing, and reporting platform (the “Service”) in accordance with the Plan selected by the Customer.
2.2 Clear Ring will use reasonable skill and care in providing the Service but does not warrant that the Service will be uninterrupted or error-free. Certain features, including AI processing, are provided on an ‘as is’ basis.
2.3 Clear Ring will use commercially reasonable efforts to ensure the Service is available 99.9999% of the time, excluding planned maintenance carried out outside of business hours where practicable.
3.1 The Customer shall pay the fees for the Service in accordance with the Plan selected. Current subscription fees are published on Clear Ring’s website at the Pricing Page and are available within the Customer’s billing portal.
3.2 Subscriptions may be billed on a monthly basis, a 28-day cycle, or an annual basis, as agreed at the time of subscription. Unless otherwise stated, fees are payable in advance at the start of each billing cycle.
3.3 Where the Customer has selected an annual Plan, the subscription fee for twelve (12) months shall be payable upfront. Any Over-Usage charges shall be invoiced and payable monthly in arrears on the same day of each month corresponding to the subscription start date.
3.4 The Customer acknowledges that the Service includes certain allowances of minutes, numbers, or features depending on the Plan chosen. Use of the Service in excess of those allowances (“Over-Usage”) will incur additional charges.
3.5 Current rates for Over-Usage are published on the Pricing Page and are accessible within the Customer’s billing portal. Clear Ring reserves the right to update such rates from time to time in accordance with Clause 8 (Price Changes).
3.6 Clear Ring will use reasonable efforts to notify the Customer when 80%, 90% and 100% of their allowances have been consumed. The Customer acknowledges, however, that it remains solely responsible for monitoring their usage and for all charges incurred.
3.7 All fees are quoted exclusive of VAT. In the event that VAT or any other applicable tax becomes chargeable on the fees, the Customer shall be liable to pay such VAT or tax at the prevailing rate in addition to the fees.
4.1 Clear Ring shall process Data strictly in accordance with applicable data protection laws, including the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.
4.2 Clear Ring acts as a data processor in respect of Data processed on behalf of the Customer. The Customer shall remain the data controller.
4.3 Clear Ring may engage Sub-Processors to deliver the Service. A current list of Sub-Processors is maintained within our Privacy Policy.
4.4 By using the Service, the Customer acknowledges that certain features, including AI Processing and transcription, may involve transfer of Data to Sub-Processors located in the UK, EEA, or other jurisdictions providing adequate safeguards.
4.5 Data processed through the Service shall be retained for a default period of twenty-four (24) months. The Customer may extend this period up to six (6) years by purchasing an add-on.
4.6 Upon termination of the Service: (a) number pools are held for 10 days; (b) Data is archived for 10 days; (c) all Data shall be permanently deleted within 30 days thereafter.
4.7 Daily backups of Data are securely maintained in off-site facilities within the UK, or in jurisdictions providing adequate protection.
4.8 Clear Ring is ISO 9001 certified and registered with the Information Commissioner’s Office (ICO).
5.1 Clear Ring shall implement and maintain appropriate technical and organisational measures to protect Data.
5.2 Data transmitted through the Service is encrypted in transit. Data is stored securely with multi-layer access controls.
5.3 Access to Data within Clear Ring is limited to authorised personnel and logged.
5.4 The Customer acknowledges that no system can be guaranteed as completely secure. Clear Ring shall act in accordance with industry best practices.
5.5 Clear Ring is certified to ISO 9001 and registered with the ICO.
6.1 The Customer shall use the Service in accordance with these Terms and all applicable laws.
6.2 The Customer shall be responsible for: obtaining all necessary consents for call recording and transcription; ensuring lawful processing; configuring the Service; and maintaining accuracy of Data.
6.3 The Customer must not: use the Service unlawfully; record communications without consent; disrupt the Service; reverse engineer; resell; or misuse the Service.
6.4 Clear Ring does not monitor communication content and accepts no responsibility. The Customer shall indemnify Clear Ring for misuse.
7.1 Certain features rely on AI, including transcription, analysis, sentiment analysis, outcome tagging, and lead scoring.
7.2 AI Processing may be carried out on Clear Ring infrastructure or by approved Sub-Processors.
7.3 AI outputs are probabilistic and provided ‘as is’. Clear Ring does not warrant accuracy.
7.4 The Customer is responsible for lawful use of AI Processing features.
7.5 Clear Ring shall use reasonable efforts to maintain continuity of AI Processing, including fallback solutions.
8.1 Clear Ring reserves the right to amend fees. Increases will be notified at least one full billing cycle prior to taking effect.
8.2 Clear Ring may modify these Terms from time to time. Material changes will be notified by email or in-service not less than thirty (30) days before effect.
8.3 Clear Ring shall use reasonable efforts to ensure changes are fair and proportionate.
9.1 Nothing excludes liability for death, personal injury, fraud, or any liability which cannot be excluded by law.
9.2 Clear Ring shall not be liable for: indirect or consequential losses; loss of profits or goodwill; errors in AI outputs; loss of Data (except due to negligence); or downtime.
9.3 Clear Ring’s aggregate liability shall not exceed fees paid in the twelve (12) months prior to the claim.
9.4 Downtime credits may be applied at Clear Ring’s discretion. No refunds are offered.
10.1 These Terms continue for the duration of the subscription unless terminated earlier.
10.2 The Customer may terminate monthly or 28-day subscriptions at any time. Termination takes effect at the end of the billing cycle.
10.3 The Customer may terminate an annual subscription at any time. No refunds are due unless Clear Ring terminates for convenience, in which case a pro rata refund applies.
10.4 Clear Ring may suspend or terminate for non-payment, breach, or legal requirement.
10.5 Clear Ring may suspend the Service for maintenance.
10.6 Clear Ring may terminate for convenience on 30 days’ notice. Pro rata refunds apply for unused annual fees.
10.7 Upon termination: number pools held 10 days; Data archived 10 days; Data deleted within 30 days.
11.1 Clear Ring shall not be liable for delay or failure caused by events beyond its control, including natural disasters, war, strikes, network failures, or attacks.
11.2 Clear Ring will use reasonable efforts to maintain Service during such events, prioritising call routing where possible. Tracking data may not always be retained.
11.3 During such events, some calls may not be routed if systems are under attack, but Clear Ring will act in good faith to minimise disruption.
12.1 These Terms are governed by the laws of England and Wales.
12.2 The courts of England and Wales have exclusive jurisdiction over disputes.
13.1 Assignment. Customer may not assign without consent. Clear Ring may assign to affiliates or successors.
13.2 Severability. Invalid provisions are modified or removed; remainder remains in force.
13.3 Waiver. No delay or failure constitutes a waiver of rights.
13.4 Entire Agreement. These Terms, Privacy Policy, and referenced documents form the entire agreement.
13.5 Notices. Notices may be delivered by hand, post, or email. Hand: same day. Post: 2 business days. Email: on transmission, unless failed.
13.6 Third Party Rights. No rights for third parties under the Contracts (Rights of Third Parties) Act 1999.
13.7 Survival. Clauses on Data, Security, Acceptable Use, AI, Liability, Governing Law, and General Provisions survive termination.
