Thank you for visiting Clear Ring. We are a call tracking and analytics provider whose software gives website owners (Our Clients) the ability to track and record calls (optional), form submissions, measure and understand their online and offline marketing campaigns to optimise the effectiveness of their marketing, improve customer service and sales performance. This information allows a website owner which is a customer of Clear Ring to improve the overall service that they provide to their website visitors.
2. About us and the services we provide
Clear Ring is a company registered in England and Wales (Company No* 12866676), with registered office at 17 Boundary street, Liverpool, United Kingdom, L5 9UB.
We have appointed a data protection officer (DPO) responsible for overseeing any questions relating to this privacy notice. If you have any questions about this notice or how we process your data, please contact us using the contact details below in the ‘Contact Us’ section.
3. Information collected and how we use such information
Personal data or information means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymised data). For users of a Clear Ring Client website, Clear Ring acts as a service provider to the client, providing Clear Ring Services.
The information we may collect on our Client’s behalf (via their website) could include your telephone number, IP address and information relating to your operating configuration (e.g., screen resolution) and cookie IDs. We may also process recordings of calls made to our Clients upon our Client’s request.
The collection of such information is to enable Clients to analyse a website visitor’s journey through the Client website and analyse the effectiveness of the Client’s marketing strategies. Please be aware that our Client determines the purpose for which such information is used and is responsible for establishing the legal basis for process such data. Clear ring processes such information on the instruction and behalf of the Client.
4. What basis do we have for processing your personal data
We will process your personal data where we have a lawful basis for doing so. In general, our lawful basis will be:
(i) That the processing is necessary for the purposes of pursuing our legitimate interests or the legitimate interests of our Clients (as explained above);
(ii) That the processing is necessary for compliance with our legal obligations.
We may also process personal data with your consent.
5. Disclosure of your personal data
We will never sell your data to third parties.
We may share your personal data with:
5.1 Release of your information for legal purposes
We may disclose personal data about you:
6. Right to access, edit, and remove your information
The European Union’s General Data Protection Regulation (GDPR) provides you with rights in relation to your personal data in certain circumstances:
When you request access to personal information that we hold about you, we may ask you to verify your identity before providing such information to you or making any requested changes. We may also contact you to ask you for further information in relation to your request. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
If you wish to exercise any of the rights set out above in respect of our processing of your personal data, please contact us at firstname.lastname@example.org. If you wish to access, or correct, amend, or delete inaccurate data held by one of our Clients, or no longer want to be contacted by one of our Client, please direct your enquiry to the relevant Client because the Client is the data controller.
You may have the right to lodge a complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please do contact us in the first instance and we shall endeavour to resolve your complaint.
7. Security Measures
We use an extensive range of technical and organisational measures to protect the security of our website and Clear Ring Services. Our data storage facilities have comprehensive detection and protection systems. Further details on our security and privacy measures are available on request.
8. International Transfer
Clear Ring stores and processes personal data on servers based in the European Union. We do not hold or transfer any data outside of the European Economic Area
9. Children and Special Categories of Personal Data
We do not knowingly collect, seek to collect, or anticipate collecting any personal data from children or any data considered to be ‘special categories of data’ (data about your race or ethnicity, religious or philosophical beliefs, sexual orientation, sex life, trade union membership, political opinions, health data and genetic or biometric data
Cookies are small data files placed on your computer by the websites you visit and can be used to help recognise you when you return to a website. Cookies can be used to, among other things, measure activity, personalise your experience, or remember your viewing preferences. For some of these purposes, cookies may be tied to personal data.
Clear Ring Services use first-party cookies to analyse a user’s session across multiple pages on a Customer’s website. These cookies do not track the same user across unrelated domains and Clear Ring does not attempt to identify the same person across disparate, unrelated domains.
Please see our cookies policy for more information about cookies.
You can set your browser to reject cookies, or to alert you when websites set or access cookies. You can also manually delete individual or all of the cookies on your computer by following your browser’s help file directions.
11. Retention of data
We will only retain your personal data for as long as necessary to provide the Services to our Client or for the purposes of satisfying any legal or reporting requirements.
12. Links to third party websites
Our website may include links to and from third-party websites. Please be aware that these websites have their own privacy policies if you follow a link to any of these websites. We do not accept any responsibility or liability for these policies. You should check these policies before submitting any personal data to their websites.
14. Contact Us
If you have any questions or concerns regarding the way in which we process personal data, please contact us email@example.com or via postal mail at:
Clear Ring Ltd
17 Boundary Street
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