Filter By Call Agent
Call tracking and filtering by agents is a versatile tool that has many applications. This will allow you to see which agents are receiving the most calls, and identify any patterns in the data. See which agent is winning more business and even add a filter to see which agent is getting the outcomes you want.
You can use this data to improve your team. With this information, you can make informed decisions about staffing and resource allocation. For example, if you see that one agent is taking a lot of calls but not closing many deals, you can provide additional training or support. Alternatively, if you see that an agent is only taking a few calls but closing a high percentage of them, you might want to give them more calls.
This feature is an essential tool for managing your team and ensuring that your agents are being productive and allows you to optimise your efforts offline once they have converted to a call.